---
title: "Add Scenarios and Edit Touchpoints in an AIE Conversation Flow"
slug: "add-scenarios-and-edit-touchpoints-in-a-ce-conversation-flow"
description: "Manage your AI Email scenarios: add, edit touchpoints, customize messages, and publish your conversation flow for effective campaigns."
updated: 2025-07-21T17:20:16Z
published: 2025-07-21T17:20:16Z
canonical: "support.6sense.com/add-scenarios-and-edit-touchpoints-in-a-ce-conversation-flow"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.6sense.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Add Scenarios and Edit Touchpoints in an AIE Conversation Flow

In AI Email (AIE), you can:

- Add or remove a scenario
- Edit touchpoints
- Add or remove follow-up touchpoints
- Update similar scenario
- Publishing your conversation flow

## Add or remove a scenario

To add a scenario, select **Add a Scenario**.

Select a scenario to add from the available options.

![mceclip0.png](https://cdn.us.document360.io/0e2cd0a2-b3b3-495b-80df-96f8381febea/Images/Documentation/10387228582675.png)

To remove a scenario, click the bin icon at the top right of the selected scenario. This will automatically remove any scenario following this one.

![mceclip1.png](https://cdn.us.document360.io/0e2cd0a2-b3b3-495b-80df-96f8381febea/Images/Documentation/10387258142099.png)

## Edit touchpoints

Hover your cursor over the scenario that you would like to edit touchpoints, and click ‘Edit Emails’.

![mceclip2.png](https://cdn.us.document360.io/0e2cd0a2-b3b3-495b-80df-96f8381febea/Images/Documentation/10387259588883.png)

The touchpoint editor panel and the preview panel open.

![](https://cdn.us.document360.io/0e2cd0a2-b3b3-495b-80df-96f8381febea/Images/Documentation/10387272823827-1024x476.png)

In the **Editor Panel**, you can customize your message in several ways:

- **Subject Editor:** Edit the subject of your email.
- **Message Editor:** Configure your message here.
- **Insert Merge Tag:** To customize your message, you can insert a merge tag. Put your text cursor where you would like to include a merge tag, and click on “{…}” at the bottom right to select the relevant merge tag. You can also add new merge tags by [adding Custom Fields](/v1/docs/add-contact-and-account-custom-fields) in **Customize Assistant**.
- **Insert Image:** You can [insert an image](/v1/docs/add-hyperlinks-attachments-and-images-to-ce-touchpoints) into your message.
- **Add Attachments:** You can [include an attachment](/v1/docs/add-hyperlinks-attachments-and-images-to-ce-touchpoints) to your AI email agent’s email.

When your touch-point is ready, select **Save Email** to save your changes.

The **Preview panel** shows a preview of the messaging with the merge tags filled with sample contact information, and your AI email agent’s signature appended.

## Add or remove follow-up touchpoints

To add a follow-up touchpoint, select **Add Follow-Up Email** below the previous touch-points save button.

![](https://cdn.us.document360.io/0e2cd0a2-b3b3-495b-80df-96f8381febea/Images/Documentation/2ace64ac-5457-4a92-9e52-35b0d156d494)

AIE creates a new touchpoint editor where you can customize the messaging and set schedule.

![](https://cdn.us.document360.io/0e2cd0a2-b3b3-495b-80df-96f8381febea/Images/Documentation/8a404614-d0e8-4746-bd78-7a1a65eb5e65)

- **Send Schedule:** Configure when your AI email agent will send the message. The days are counted as work days from when the previous email touch-point was sent.
- **Send As**: By default, your AI email agent is configured to send subsequent emails as replies to the original email thread, which is the recommended behavior. You can change this by selecting “A new thread” and setting a new email subject.

To remove a follow-up touchpoint, click on the red “bin” icon of the selected touchpoint.

## Update similar scenarios

You will notice that as more scenarios are added and your conversation flow gets larger, there will be scenarios that are repeated. You may see multiple similar scenarios, such as “Contact is Not Interested,” “Contact is Qualified,” “Contact Requests for Information,” etc., in your conversation flow.

By default, your latest messaging for your selected scenario is replicated (and all its touchpoints) to similar scenarios in the same conversation.

![mceclip4.png](https://cdn.us.document360.io/0e2cd0a2-b3b3-495b-80df-96f8381febea/Images/Documentation/10387287617427.png)

## Publish your conversation flow

You will need to publish your conversation flow before it can be used in a campaign.

You can [review your changes](/v1/docs/review-a-ce-conversation-flow) before publishing. Once you have finalized your conversation’s scenarios and messaging, click “Publish” at the top right of the conversation flow’s page to use begin using it in a campaign.

![mceclip5.png](https://cdn.us.document360.io/0e2cd0a2-b3b3-495b-80df-96f8381febea/Images/Documentation/10387276978323.png)

A virtual email user that sends email on your behalf. Each AI email agent is associated with a single email inbox account on the configured email provider. Formerly called "AI inbox" or "AI Assistant".