---
title: "Cancel Specific AI Email Conversations"
slug: "cancel-specific-email-conversations"
updated: 2025-07-18T18:34:37Z
published: 2025-07-18T18:34:37Z
canonical: "support.6sense.com/cancel-specific-email-conversations"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.6sense.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Cancel Specific AI Email Conversations

AI Email (AIE) lets you stop an ongoing conversation between your AI email agent and a specific contact or multiple contacts.

When a conversation has been canceled, your AI email agent no longer sends any emails to the contact. If there are any replies received after the conversation is cancelled, your AI email agent will not process the reply.

> [!CAUTION]
> **Warning:** This action cannot be undone.

## Cancel an email conversation

To cancel an AIE conversation:

1. Go to **Conversations**.
2. Locate the row or rows for the conversations you want to stop and select the check box on the left.
3. From the **Actions** menu at the right, select **Cancel**.

![](https://cdn.us.document360.io/0e2cd0a2-b3b3-495b-80df-96f8381febea/Images/Documentation/CE-cancel-email_1-1024x258.png)

> [!NOTE]
> **Note:** Alternatively, you can go to a single specific conversation and at the bottom right select **Cancel conversation**.
4. AIE prompts you with a confirmation:

![](https://cdn.us.document360.io/0e2cd0a2-b3b3-495b-80df-96f8381febea/Images/Documentation/ce-conv-cancel-confirm.png)
5. Select **Confirm**.

The conversations will be canceled, and you should see a red **canceled** tag next to the subject title of the conversations’ pages.

A virtual email user that sends email on your behalf. Each AI email agent is associated with a single email inbox account on the configured email provider. Formerly called "AI inbox" or "AI Assistant".