---
title: "AI Email – Salesforce Integration Limitations"
slug: "ce-salesforce-integration-limitations"
updated: 2025-08-12T20:54:23Z
published: 2025-08-12T20:54:23Z
canonical: "support.6sense.com/ce-salesforce-integration-limitations"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.6sense.com/llms.txt
> Use this file to discover all available pages before exploring further.

# AI Email – Salesforce Integration Limitations

This page discusses the limitations of the Salesforce Integration with AI Email (AIE). This is not a comprehensive list of all issues we are aware of or working to fix.

## Integration-enrollment

- **The integration cannot import Converted Leads,** as Salesforce prevents them from being updated. Instead, import the corresponding Contact records.

## **Send CE AI’s emails and updated lead status to Salesforce**

After a conversation between a lead and your AI email agent ends, we’ll send all the emails to Salesforce as tasks and update the status of the AI Email status field in Salesforce.

![Sync settings for AI Email and Salesforce, including lead and campaign synchronization options.](https://cdn.us.document360.io/0e2cd0a2-b3b3-495b-80df-96f8381febea/Images/Documentation/aie-salesforce-sync-settings.png)

- **The integration will only record activities to push if has the “Installed” status**. If the integration was disconnected, no activities during the disconnected period will be pushed. If you would like to push activities from the disconnected period, please open a support ticket.
- **The integration will only push conversation status updates and emails to the main lead of a conversation**. In the case of a referral, no activities will be pushed to the existing Lead / Contact in Salesforce. The handover to the Sales Rep will still be done via email.
- **The integration cannot push conversation status updates and emails to converted leads,** as Salesforce prevents them from being updated.

A virtual email user that sends email on your behalf. Each AI email agent is associated with a single email inbox account on the configured email provider. Formerly called "AI inbox" or "AI Assistant".