Your organization can have more than one AI email agent (formerly called “AI Assistant” and “email inbox”) in AI Email (AIE). Each AI email agent is associated with its own email account on your email service provider.
Benefits of using multiple AI email agents
You can use one AI email agent per campaign, to manage conversations more efficiently.
You can share suppression lists across multiple AI email agents, making it easier to manage and maintain their lists.
You can share sales teams across multiple AI email agents. This eliminates the need to add sales reps to different teams, making it easier to manage and maintain sales teams across campaigns and AI email agents.
The Performance insights report lets you view results by AI email agent.
How multiple AI email agents affect quotas
All AI email agents share the organization’s quota. AIE shows the quota limit whenever a lead is touched by an AI email agent.
Remove an AI email agent
If you remove an AI email agent, the campaign using that AI email agent is paused. To continue running the campaign, reconnect an AI email agent and turn on the campaign.