--- title: "AI Email Overview" slug: "conversational-email-overview" description: "Automate email conversations with AI Email to engage prospects, qualify leads, and streamline your sales process for better pipeline opportunities." tags: ["AI Email", "conversational email", "Sales Automation"] updated: 2025-10-29T10:44:35Z published: 2025-10-29T10:44:35Z canonical: "support.6sense.com/conversational-email-overview" --- > ## Documentation Index > Fetch the complete documentation index at: https://support.6sense.com/llms.txt > Use this file to discover all available pages before exploring further. # AI Email Overview AI Email (AIE, formerly Conversational Email) helps you engage, qualify, and engage with contacts in sales meetings using email. AIE creates pipeline and sales-ready opportunities for your sales team. AIE automates email conversations with prospects and customers using 6sense AI to create customer-directed automated workflows with highly responsive replies. You can set up automated workflows to reach out to contacts from your CRM with conversation plays, use human-assisted AI to qualify them, engage them in two-way email conversations, send more information if needed, and pass on interested contacts to your sales team. AIE saves your sales reps’ time so they can focus on high-value prospects and closing deals. ## CRM integration AIE integrates with your Salesforce or HubSpot CRM to identify contacts. ## AI email agents AIE integrates with email providers to set up dedicated email accounts. An email account connects with a AIE AI email agent (formerly called “AI assistant”). AI email agents handle the email processing for your email campaigns. ## Email campaign capabilities ### Interest qualification You can configure AIE such that the moment a contact is interested in speaking to a sales rep, your designated sales rep will be added to the email thread. AIE considers a conversation qualified when the reply indicates meaningful engagement. Behind the scenes, two general types of emails are used to determine qualification: 1. Meeting/Call Request 1. When a lead or contact explicitly requests a phone call, video meeting, or product demo. 2. General Positive Interest 1. When a lead or contact expresses openness to learning more without committing to next steps. Examples include: 1. We’re interested 2. This looks good 3. Could work for us 4. Send more details ### Automated follow up You can set parameters for your AI email agent to reach out to your contacts with pre-set campaigns to get conversations going. At your option, you can schedule automated responses to contacts that do not respond, at any point after a certain number of days, for as many touch-points as you deem necessary. ### Referral handling You can set up a workflow for automatic referral options and responses. For example, if a contact replies to your AI email agent that they are not the correct person to have a discussion with, AIE can identify and flag the reply to automatically deliver a response that requests to be referred to the right person. After getting the referral, the workflow can pick up the conversation with the newly referred contact. ### Out-of-office detection If a contact is on vacation or medical leave, and an out-of-office reply is detected, AIE can determine the date the contact will be back at the office and schedule a new follow-up date. ### DNC detection You can set up your AI email agent to end conversations with contacts that express disinterest in your product, or wish never to be contacted again. Refer to [Manage Do Not Contact Status](/v1/docs/manage-do-not-contact-status-in-ce). If AIE is integrated with a Salesforce instance, then do not contact (DNC) requests can be synced between AIE and Salesforce. ### Data collection If new contact information surfaces during the conversation, such as a new phone number, your AI email agent will be automatically updated. ### Date format recognition AIE can interpret common date formats in out-of-office (OOO) replies, including MM/DD/YYYY, DD/MM/YYYY, and YYYY/MM/DD. Each date is parsed independently. If the format is ambiguous (for example, 07/09/2025), the system assumes the US format and interprets it as July 9, 2025. When the format clearly indicates a UK style (such as 13/4/2025), it will parse as 13 April 2025. In general, if the day is 12 or lower, the system defaults to US format ## To get started with AIE To get started with AIE, refer to: - [Set Up AI Email](/v1/docs/set-up-conversational-email) – steps for integration and basic setups for Administrators. - [Create an Email Campaign](/v1/docs/create-a-campaign-in-ce) – how Marketing Users set up and automate email campaigns. Customer Relationship Management, an external platform used to manage your relationships and interactions with potential customers and clients. A Customer Relationship Management (CRM) platform that helps businesses manage customer interactions and data. A virtual email user that sends email on your behalf. Each AI email agent is associated with a single email inbox account on the configured email provider. Formerly called "AI inbox" or "AI Assistant".