--- title: "Troubleshoot Audience Workflows" slug: "troubleshoot-audience-workflows" description: "Troubleshoot Audience Workflow errors. Resolve processing issues, email notifications, and integration problems." tags: ["Intelligent Workflows", "workflow", "workflows", "audience workflows", "AWF", "Workflow Errors", "Error Troubleshooting"] updated: 2026-07-14T22:19:04Z published: 2026-07-14T22:19:04Z canonical: "support.6sense.com/troubleshoot-audience-workflows" --- > ## Documentation Index > Fetch the complete documentation index at: https://support.6sense.com/llms.txt > Use this file to discover all available pages before exploring further. # Troubleshoot Audience Workflows At times, something in a workflow changes and part of it has errors or all of it fails. 6sense helps you investigate and troubleshoot processing or record errors and failures. ## Where to find out about Audience Workflow issues There are multiple places in the interface where Audience Workflow problems can appear. This page describes them. - [Email notifications for status and some errors](/v1/docs/troubleshoot-audience-workflows#audience-workflow-email-notifications) - [Processing error icon in the Workflows List Name column](/v1/docs/troubleshoot-audience-workflows#processing-error-icon-in-the-workflows-list-name-column) - [Processing error messages](/v1/docs/troubleshoot-audience-workflows#processing-error-messages) - [Last Run Status column in the Workflows List](/v1/docs/troubleshoot-audience-workflows#failed-or-completed-with-error-status-in-the-last-run-status-column) - [Status in the Run History panel](/v1/docs/troubleshoot-audience-workflows#failed-or-completed-with-error-status-in-the-run-history-panel) - [Errors tab in the View Performance Details page](/v1/docs/troubleshoot-audience-workflows#individual-record-errors-in-the-performance-details-errors-tab) - [Properties panels for action nodes](/v1/docs/troubleshoot-audience-workflows#errors-in-properties-panels-for-action-nodes) ## Audience Workflow email notifications **Tip**: Make sure that the emails won’t be blocked by your network. Ask your System Administrator to ensure that “system-alert@6sense.com” is not blocked by your internet settings. 6sense sends the following Audience Workflow-related email notifications: - **Preview File is Ready**: A user-generated preview file is ready. Sent to the user who requested the preview. - **Preview File has Failed**: The requested preview file did not generate. Sent to the user who requested the preview. - **CSV download is ready**: A Contact Purchase CSV file is ready for download. Sent to the user who requested the CSV. - **Contacts purchased but not pushed to destination system**: A workflow includes a node that purchases contacts from 6sense, and the contacts are not successfully exported to the CRM or MAP. Sent to the creator of the workflow. Check that your CRM or MAP integration is functioning properly. ## Processing error icon in the Workflows List Name column Some errors reflect processing issues that occur when a workflow attempts to run. When these run errors occur, the **Workflows > Workflows List** page displays a red icon in the **Name** column. You can hover over the icon for a summary. ![](https://cdn.us.document360.io/0e2cd0a2-b3b3-495b-80df-96f8381febea/Images/Documentation/awf-list-error-icon-hover.png) Click the icon to open the **Workflow Errors** panel that lists the errors. ### Processing error messages Possible workflow processing errors include: - **[System] not integrated**: Check the integration in 6sense **Settings > Integrations**. - **6sense technical issue**: Contact [6sense Technical Support](https://revcity.6sense.com/home/categories/support). - **API limit reached:** 6sense reached the daily API limit set by the integrated system. Increase the batch size in your action nodes to reduce the number of APIs required for this workflow. Alternatively, ask your 6sense Administrator to increase the API limits. Refer to [API Limits Overview](/v1/docs/api-limits-overview-and-application). - **Campaign inactive**: The campaign is deactivated, or an advertising network provider is removed. Activate the campaign or re-establish the advertising network provider and run the workflow again. - **Campaign unavailable**: Either the campaign was deleted or the user for the system integration doesn’t have access to it. Confirm the campaign exists and the integration user has access, or delete the node. - **Can’t sync segments to channel**: Check the node to make sure segment syncing is on. - **Credits are expired for your organization:** 6sense credits for your organization have expired. Contact your 6sense or ABM Administrator, who can contact your Beta coordinator, to obtain additional credits and distribute them to Audience Workflows. - **Credits are not allocated to your organization:** There are no 6sense credits available. Contact your 6sense or ABM Administrator, who can contact your Beta coordinator, to obtain additional credits and distribute them to Audience Workflows. - **Enrollment Cancellation failed because enrollment state is not cancelled**: While the conversation was stopped, the enrollment itself was already in progress and could not be cancelled at that stage. - **Error from [system]**. Follow the instructions from the error or contact [6sense Technical Support](https://revcity.6sense.com/home/categories/support). - **Failed to save records in the External System:** Occurs when one or more records fail to be exported to the integrated system after being successfully purchased from 6sense. For scheduled workflows, there is an option to re-push the failed exports. - **Insufficient credits:** There are not enough 6sense credits to run this workflow. Contact your 6sense or ABM Administrator to allocate additional credits to Audience Workflows. - **Invalid campaign setup in [system]**. The campaign isn’t fully set up in the integrated system, so 6sense cannot add the audiences to it. Finish setting up the the campaign. - **Invalid or expired login credentials**: The login credentials for the integrated system are either incorrect or expired. Ask your 6sense Administrator to update the credentials at 6sense **Settings > Integrations**. - **No remaining SOAP requests for Salesforce**: Occurs when the API limits for the organization are reached. A 6sense Administrator can increase the limits at **Settings > Integrations > Salesforce > Manage > API Limits**, or you can wait until the next day for the limits to reset. Refer to [API Limits Overview](/v1/docs/api-limits-overview-and-application). - **Pipeline delayed:** The regular processing of the 6sense pipeline is delayed. Wait, and/or go to the [6sense Status page,](https://status.6sense.com/?_gl=1*pqz17l*_gcl_au*MTY5ODM3OTI4NS4xNzMxMzUxNjQz) and/or contact your Beta coordinator. - **Segment sync limit reached**: Your organization has met its segment sync limit, so this segment sync couldn’t start. Unsync a segment or contact your CSM to buy more segment syncs. - **Segment update timed out**: The segment sync took too long. Wait until the next time the workflow runs. If there’s still an issue, contact [6sense Technical Support](https://revcity.6sense.com/home/categories/support). - **Updates unavailable**: Updates to a field haven’t processed yet. Run this workflow again later to make sure all updates have processed. Review the system (CRM/MAP) integration and standardization configuration. Ensure that 6sense has access to the relevant system object (Lead/Contact/Account) and the fields used in the mapping profile. Refer to [Mapping Profiles](/v1/docs/mapping-profiles). - **Deleted fields mapped**: The mapping profile includes fields that were deleted in the system. Review and update the mapping profile to ensure a valid list of fields and remove deleted fields from the mapping profile. Refer to [Mapping Profiles](/v1/docs/mapping-profiles). - **Contact Data Compliance required**: Contact acquisition and enrichment nodes are locked. Contact your CSM about your [Contact Data Compliance](/v1/docs/enable-contact-data-in-6sense) terms. ## Failed or Completed with error status in the Last Run Status column If there is a **Failed** or **Completed with error** icon in the **Workflow List** **Last Run Status** column, you can hover over it for a brief description. ![](https://cdn.us.document360.io/0e2cd0a2-b3b3-495b-80df-96f8381febea/Images/Documentation/awf-workflows-list-completed-with-error-row-1-1024x108-1.png) For more information, click **View** in the **Run History** column to open the **Run History** pane. ## Failed or **Completed with error** status in the Run History panel To troubleshoot problems using the **Run History** panel: 1. Go to the **Workflows > Workflows List.** 2. In the **Run History** column for the workflow, click **View**. The **Run History** panel opens and shows: ![](https://cdn.us.document360.io/0e2cd0a2-b3b3-495b-80df-96f8381febea/Images/Documentation/awf-run-history-panel-fail-1.png) - The date of the run. If there is a record error, the date links to the **Performance Details** list. - The run status. - If there is a run error, a number link in the **Workflow Issues** column. Workflow issues are processing errors that may prevent the workflow from running. 3. Click the **Workflow Issues** number link to open the **Workflow Errors** panel. Refer to the list of error messages described in the *Processing error messages* section above. ![](https://cdn.us.document360.io/0e2cd0a2-b3b3-495b-80df-96f8381febea/Images/Documentation/awf-run-history-workflow-errors-panel.png) ## Individual record errors in the Performance Details errors tab Some errors occur when processing individual records, even when the overall processing is successful. These are indicated by the **Completed with errors** icon. To troubleshoot record processing errors: 1. Go to **Workflows > Workflows List.** For a workflow that shows the **Completed with errors** icon, you can review record errors on a per day or date range basis: - **To review errors per day**: Go to the row’s **Run History** column and select **View**, in the **Date of Run** column select the date link. OR - **To select a range of dates**: Select the row’s **More > View Performance Details** option. (The Performance Details page has a date range picker at the top right.) The **Performance Details** page opens to the **Records** tab. Select the **Errors** tab. 2. Browse the ERROR TYPES tabs to find errors. The first tab shows Workflow-level errors. Select Accounts or People for record-level errors. ![](https://cdn.us.document360.io/0e2cd0a2-b3b3-495b-80df-96f8381febea/Images/Documentation/awf-record-errors-workflow-tab-1-1024x225.png) 3. Click **Edit Workflow** to go back to the workflow canvas and make any changes needed in order to resolve the error. ## Errors in properties panels for action nodes Errors related to third-party integrations may appear in the action node properties panels. Follow the instructions from the error or contact [6sense Technical Support](https://revcity.6sense.com/home/categories/support). - **Failed to fetch integration. Please check your [application] integration**: The action node requires a pre-configured integration with the relevant application. Ask your Primary Administrator to check the integration and refer to the [relevant instructions](/v1/docs/integrations). ***Document Changelog*** - Jul 14 2026: Added cancellation enrollment error message - May 12 2026: Update for contact data compliance - Mar 24 2025: Updates for General Availability - Mar 6, 2025: Error message and interface changes - 1st Published Jan 15 2025: Beta Comma-Separated Values, a file format used to store tabular data in plain text, where each line corresponds to a row in the table and each value is separated by a comma. Customer Relationship Management, an external platform used to manage your relationships and interactions with potential customers and clients. Marketing Automation Platform, a 3rd-party platform that automates your marketing tasks and workflows, allowing for more efficient marketing campaigns. Application Programming Interface; a set of rules that allows different software applications to communicate with each other. A defined set of accounts or contacts used for targeted marketing and sales efforts. Account-Based Marketing, the former name of the 6sense Revenue Marketing product. A Customer Relationship Management (CRM) platform that helps businesses manage customer interactions and data.