---
title: "AI Email – Salesforce Import and Enrollment Errors"
slug: "ce-salesforce-import-and-enrollment-errors"
description: "Learn to identify and resolve import and enrollment errors in Salesforce for leads with AIE statuses like Unsynced, Import Error, and Enrollment Error."
updated: 2025-07-21T23:49:34Z
published: 2025-07-21T23:49:34Z
canonical: "support.6sense.com/ce-salesforce-import-and-enrollment-errors"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.6sense.com/llms.txt
> Use this file to discover all available pages before exploring further.

# AI Email – Salesforce Import and Enrollment Errors

## How to identify import and/or enrollment errors

Leads or contacts that fail to auto import or auto enroll into AI Email (AIE) from Salesforce have an AIE status of *Unsynced*, *Import Error*, or *Enrollment Error.*

## Import errors

There are two types of leads or contacts that will not be pulled into AIE; they will appear either as *Unsynced* or as *Import Error*.

### Unsynced leads or contacts

- Missing first name
- Missing email

These are also known as the [import errors that are typically flagged during manual CSV import](/v1/docs/import-and-re-import-contacts). AIE pulls from Salesforce every 15 minutes, and leads that have not been pulled but meet your campaign’s specified criteria will also reflect as *Unsynced*. It is currently not possible to differentiate between the two.

### Import error leads or contacts

- Invalid first name (first names that are only digits)
- Invalid email format
- Duplicate lead
- Lead already exists in AIE

## Recommended actions for unsynced or import errors

The recommended action to take for *Unsynced* leads or contacts is to resolve them within your Salesforce to allow the sync to proceed.

The recommended action to take for *Import Error* leads or contacts is to [locate the unimported leads](/v1/docs/import-and-re-import-contacts#unimported-leads) using Import History, resolve the errors, and [re-enroll the leads using a CSV import into AIE](/v1/docs/import-and-re-import-contacts).

## Enrollment errors

Enrollment errors have the AIE status of *Enrollment Error* in your Salesforce.

### Enrollment Error leads or contacts

- Lead has an ongoing conversation
- Lead was in current campaign
- Lead was in current topic
- Missing value for merge tag without fallback
- [Excluded due to suppression lists](/v1/docs/add-an-email-or-domain-suppression-list-in-ce)

### Recommended action for enrollment errors

The recommended action to take for *Enrollment Error* leads or contacts is to [locate the unenrolled leads](/v1/docs/ce-enrollment-warnings-and-errors#locate-and-download-warnings-and-errors) using Enrollment History, resolve the errors, and [re-enroll the leads into your campaign](/v1/docs/ce-enrollment-warnings-and-errors).

Comma-Separated Values, a file format used to store tabular data in plain text, where each line corresponds to a row in the table and each value is separated by a comma.