This page discusses the limitations of the Salesforce Integration with AI Email (AIE). This is not a comprehensive list of all issues we are aware of or working to fix.
Integration-enrollment
The integration cannot import Converted Leads, as Salesforce prevents them from being updated. Instead, import the corresponding Contact records.
Send CE AI’s emails and updated lead status to Salesforce
After a conversation between a lead and your AI email agent ends, we’ll send all the emails to Salesforce as tasks and update the status of the AI Email status field in Salesforce.
The integration will only record activities to push if has the “Installed” status. If the integration was disconnected, no activities during the disconnected period will be pushed. If you would like to push activities from the disconnected period, please open a support ticket.
The integration will only push conversation status updates and emails to the main lead of a conversation. In the case of a referral, no activities will be pushed to the existing Lead / Contact in Salesforce. The handover to the Sales Rep will still be done via email.
The integration cannot push conversation status updates and emails to converted leads, as Salesforce prevents them from being updated.