The 6sense email provider is an email inbox provider for your AI email agent to support AI Email (AIE) campaigns. Unlike the other supported email providers, Outlook and Gmail, the 6sense email provider is optimized to:
Programmatically send emails at scale
Automate reply handling
Provide advanced deliverability control
While Gmail and Outlook are built for individual use, the 6sense email provider enables scalable outreach without the limitations and risks (such as throttling and shared IP issues) tied to consumer-grade email platforms.
Prerequisites
Your account must have AIE Administrator permissions.
Identify what email domain you want to use. See the Set up and select an email domain section below for tips.
Set up the 6sense email provider
To set up the 6sense email provider, these are the high-level steps:
Set up and select an email domain
Generate DNS records
Add DNS records to your DNS host
Verify the DNS setup
The following sections go through these steps in detail.
Set up and select an email domain
To select an email domain:
In AIE, go to AI inboxes.
Select Add new. A page opens with a selection of providers.
In the 6sense panel, select Go to domain settings. The Domain settings page lists the existing domains, if any.
Enter a secondary or subdomain or alternate domain. For example:
email.company.com
www.company2.com
inbox.company.io
Avoid using your primary domain (such as www.company.com), especially if it’s used by Outlook, Gmail, or any other email service provider. This is to prevent interference and to minimize any possible risk to the reputation of your primary domain.
Select Add.
Generate DNS records
After you add a new domain, 6sense generates a list of DNS records and opens the Set up DNS records popup.
DNS records are technical instructions that authenticate your domain for sending and receiving emails. They typically include:
SPF – Ensures 6sense is authorized to send emails on your behalf
DKIM – Cryptographically signs your messages to prove authenticity
DMARC – Provides rules for how receiving servers should handle unauthenticated messages
MX – Required to receive and process replies within the 6sense platform
These records are listed as CNAMEs in the Type column of the Set up DNS records popup.
Provide the DNS records generated by 6sense to your IT team, so they can set them up on your organization’s server.
In the Set up DNS records on your server panel, either:
Enter the email address of someone at your company who is authorized to receive the DNS records, OR
Download the records and instructions in a CSV file and provide that to your IT team.
Add DNS records to your DNS host
Your IT team sets up the DNS records on your server.
While that is happening, you can either:
Keep the popup open, OR
Select Do it later to close the popup and come back to it when the DNS records are set up on your server.
It can take anywhere from a few minutes to 48 hours for the DNS records to propagate, depending on your DNS provider. Changes may be visible within 1–4 hours.
Verify the DNS setup
Go to General settings > Domains. The page lists the new domain, with its Status as Not Verified.
On the row for the relevant domain, select Verify.
AIE checks the setup and if all DNS records are correct, updates the Status to Verified.
If a record fails, have your IT team check that the record was properly entered and correctly spelled. Update the record and wait for propagation, then select Retry.
If all records are correctly configured, the domain Status updates to “Verified”. Your 6sense email provider is configured.
After the Status is “Verified”, you can create and activate one or more AI email agents. Refer to Set Up Your AIE AI Email Agent.