You can cancel an AI Email (AIE) campaign after you launch it. After you cancel a campaign, AIE tracks which contacts already received emails from your AI email agent, so you can create an AIE segment to exclude or resend to later.
Here are some things to know before you begin this process.
The cancellation option is only available after a campaign is launched. You can’t cancel a draft campaign.
If you select cancel campaign AIE starts canceling the campaign immediately. The process takes some time to process all the conversations. When cancellation is completed, AIE updates the final number in your dashboard.
Canceling the campaign is irreversible. All future outreach emails and ongoing conversations between your AI email agent and your contacts will stop. If your contact replies again to a canceled conversation, you will get an email notification to continue the conversations manually.
Cancel an AI email campaign
To cancel an AI Email campaign:
Go to Campaigns > All campaigns.
From the campaign’s details page, select Cancel.
A message appears to confirm. Select Cancel campaign.
AIE updates the campaign header and conversation header with “Canceled date” and “Canceled On”. The campaign end date is also updated with the canceled date.
Additional effects of cancelling a campaign
If you are enrolling contacts automatically from a Salesforce report, canceling the campaign will disconnect the Salesforce report from the campaign.
You won’t be able to reconnect the report to the canceled campaign. You can duplicate the campaign and reconnect the report to the new campaign to start the auto-enrollment again.