In AI Email (AIE), you can change email text using the AI Writer feature.
Click into any scenario in your AI Conversation Flow to view the email editor.
Highlight the text that you’d like to rephrase in the email editor. You should see a floating action button to Rephrase.
Click Rephrase.
Select the Tone that best reflects the planned messaging in the Rephrase with AI Writer panel. Options include Casual, Professional, Bold, Friendly, Empathetic, Witty, and Concise.
(Optional) In the same panel, select or enter a new target persona to which the AI Writer will tailor the selected text.
Click Rephrase in the panel. The AI Writer will generate three rephrased suggestions to choose from for replacing your highlighted text. These suggestions are based on your tone and/or target persona inputs. If you aren’t happy with the suggestions, click Rephrase again to generate three new suggestions.
Click on the AI-written suggestion that you like best. The suggestion will replace the original highlighted text in the email editor.
FAQs
Q: Are the rephrased suggestions from the AI Writer always relevant?
A: In our tests, we found that over 99% of all rephrased email copy were relevant to the inputs provided to the AI Writer. However, the AI Writer – like any human copywriter – isn’t perfect all the time. In rare cases, it may rephrase email copy in a way that is not entirely context-appropriate. This may mean adding extraneous details related to your company or target persona.
We highly recommend that you review and vet any email copy that has been rephrased by our AI Writer just as you would with any other copy. You are the lead writer at all times.
Q: When does the AI Writer’s rephrasing functionality work best?
A: The AI Writer works best when you’re rephrasing complete sentences with enough complexity that meaningful variations can be generated. Highlighting across partial sentences or words (such as selecting only “eag” in the word “eagle”) may result in lower-quality AI suggestions because of the reduced context.
To maintain the quality of your AI suggestions, AIE does not currently support rephrasing across dynamic content and hyperlinks.