6sense provides in-product Help, also known as Ask Revvy. By integrating powerful search capabilities, contextual help, seamless actions, and a simple user interface, we aim to make your interaction with our platform as smooth and productive as possible.
To use Help, select the Help icon in the top navigation bar, next to the search button.
Help features
Search and GenAI capability
Search: Enter a query, and the panel will display relevant article links from our Knowledge Base and Pendo guides based on the context.
GenAI search: Select Ask Revvy to enter your questions and get concise answers, relevant article links, and actionable prompts, all derived from the 6sense Knowledge Base and curated content.
Contextual help
Role and page-specific assistance: Depending on your role and the page you’re on, you’ll see a customized list of articles, Pendo guides, videos, and more.
Inline article viewing: You can read Knowledge Base articles directly within the help panel without navigating away from your current page.
Seamless navigation and guided tours
The help panel allows you to effortlessly navigate to specific features or launch Pendo guides from the search panel, which means you can get the answer you need and a guided tour, all in one place.
Links to relevant pages
With this panel, you can access all the important pages/links easily.
Data sources and safety
The help panel leverages data from Knowledge Base articles and additional content to deliver AI-generated answers, search results, and recommended articles. Content is tailored to users based on their roles, organization packages, and plans within our company. Importantly, we do not train the LLM on customer data or use Personally Identifiable Information (PII) to target users.
We also ensure that customer data remains strictly within our ecosystem, preventing third parties from accessing, training on, or retaining this data.