This article answers frequently asked questions about Segment Sync Management.
Q: Can I view and manage segment syncs initiated by my peers across the org?
A: The Manage Sync page allows users to view syncs initiated by other users within the organization. This transparency enhances collaboration and promotes a cohesive understanding of sync activities. However, to uphold safety measures and data integrity, users will not be able to alter syncs created by others. Only admins retain the authority to intervene and manage syncs for optimal operational control and security.
Q: What is an active channel sync?
A: An ‘Active Channel Sync’ refers to a segment that is actively synced with an external channel, marked with a ‘Synced’ status. This sync triggers the creation of a corresponding matched audience in the channel, typically in the Building, Ready, or Updating states.
Q: What is a Segment Sync?
A: A segment sync is defined as a distinct combination of a segment, the specific channel it is synced to, and the associated ad account under which the corresponding matched audience is generated.
Q: What is a sync ID and how can I use it?
A: A sync ID serves as a unique identifier for a segment sync, enabling precise identification of each sync. It can be used to raise support requests, allowing users to specify the exact segment sync that is encountering issues for swift assistance and resolution.
Q: Why can’t I toggle off the syncs initiated by my peers?
A: Apart from sync owners, only admins can toggle off segment syncs. The Manage Sync page will empower users to access and view syncs initiated by any user within the organization. However, it’s important to note that while users can view syncs initiated by others, they won’t have the authority to un-sync segments initiated by their colleagues. This restriction ensures data integrity and prevents unauthorized alterations to sync processes.
Q: What is a contracted sync limit? Why am I not able to sync additional segments over and above my contracted sync limit?
A: A contracted sync limit refers to the predefined or agreed-upon maximum number of syncs allowed as per the contractual agreement. This limit dictates the maximum capacity for channel sync activities, ensuring that resources are effectively managed and preventing overuse or abuse of sync services.
To sync additional segments beyond the limit, users have two options: they can either un-sync unnecessary syncs to free up space, or they can purchase additional sync limits to accommodate their needs.
Q: An employee who synced segments has left the organization. How can I turn them off to save my sync limit?
A: In absence of the sync owner, only the admin of the org can toggle off the segment sync.
Note: This will only halt the segment from syncing the corresponding segment audience on the external channel. The segment will still be available on the channel in a stale state.
Q: How can I manage segment syncs on behalf of my peer who is currently away?
A: In absence of the sync owner, only the admin of the org can toggle off the segment sync.
Note: This will only halt the segment from syncing the corresponding segment audience on the external channel. The segment will still be available on the channel in a stale state.
Q: Does the total segments sync count towards my org’s contracted sync limit?
A: No, the total segment sync is a count of distinct combination of segment, channel and ad account irrespective of the sync status. Only Active Channel Syncs count towards the contracted sync limit.
Q: How can I fix integration errors on this page?
A: The manage sync page has an overview section that provides insights into the integration status across all three channels available for integration – Google, LinkedIn, and MetA: This overview includes information about the status of each channel integration at the user level and Active Channel syncs across the org.
Note: For privacy reasons, the channel integrations require every user to authenticate themselves to sync segments.
In case of integration failures, the users will not only receive an email notification but also get alerted on the Manage sync page with detailed failure reasons.
Q: Can I swap my unused sync allowance from one channel to another?
A: Yes! The users now have a default unified sync allowance of 10 segments across all 3 channels – Google, LinkedIn, and Meta: Users have the flexibility to distribute these sync limits across different channels based on their usage needs.
Note: If you want to purchase additional segment syncs (beyond the default amount of 10), you can reach out to your CSM.
Q: How can I list all segment syncs that have failed?
A: Click on Filters in the top right of the segment sync dashboard, select status = failed. You may also apply filter for segment syncs created by you or by a particular user.
Q: What change should I expect to see within the 6sense platform after July 31st 2024?
A: Starting August 1st, you will be restricted from syncing segments beyond your contracted limit within the manage segment sync page.
Q: How can I efficiently use my sync limits?
A: There are a couple ways you can efficiently use your segment sync limit:
Un-sync segments that are not actively used in any campaigns on the external channel.
Review failed syncs and follow the instructions to resolve the errors.
If you do not want to fix or re-sync the failed segments, you can un-sync them by toggling the sync switch off. This will help you reclaim your sync quota.
Q: I have a lot of failed segments, what can I do about them?
A: We proactively alert users through emails about failed segment syncs. Look out for the alerts to get the filtered list of failed syncs.
Detailed error reasons for sync failures are provided on the segment sync page. Please follow the instructions to resolve the errors.
If you do not want to fix or re-sync the failed segments, you can un-sync them by toggling the sync switch off. This will help you reclaim your sync quota.
If the sync owner is no longer associated with the company, the admin or primary user can un-sync the segment.
Q: Are failed segments part of the sync limit?
A: Yes, failed segments count toward the sync limit because we continue to initiate the sync daily assuming the user has resolved the segment failures. If you don’t want to fix or re-sync failed segments, you can un-sync them by toggling the sync switch off. This will help you reclaim your sync quota.
Q: A lot of segments have been synced by employees who are no longer a part of our organization, what can I do about them?
A: If the sync owner is no longer associated with the company,
The admin or primary admin can un-sync the segment, OR
If you want to use the segment actively, you can re-sync it using your channel integration.
Q: If I sync the same segment to two ad accounts of a channel, will I be charged twice?
A: If the same segment is synced to multiple ad accounts within a channel, it will be counted as a single sync.
Q: Who can turn off my syncs when I am not available?
A: The admin or primary admin can un-sync the segment on behalf of the sync owner.