The Primary Administrator role has full access to everything on the platform. It is the ultimate administrator who owns the 6sense ABM platform in your organization.
This role is the first user to be created in your 6sense instance and can only be assigned to one person in your organization.
Only this role is allowed to assign the administrator role to an existing or new user. This role can be assigned to a different user only by the existing Primary Administrator or the account's CSM (if edit access has been granted).
Here are some example scenarios for when you may need to change the Primary Admin:
The existing Primary Admin is on long-term leave or is no longer with the organization. In this situation, any existing admin within the organization can grant edit access to the CSM, after which the CSM can make the required changes. If there are no active primary admin or admins available on the customer side and the CSM also does not have edit access, then the customer needs to reach out to 6sense support for assistance.
There is no Primary Admin on the account. In this situation, any existing admin within the organization must reach out to 6sense support.
Resources:
Change the primary admin
The current Primary Admin can change the Primary Admin by navigating to Settings > User Management.
Use the action menu (three dots) next to yout name and select Change Primary Administrator.
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Select the new user to assign as Primary Admin and confirm the change.
Optionally, update the previous Primary Admin's role to a different role if they still need access.
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