After a conversation has started in AI Email (AIE), you can pause the conversation and then resume it again, if needed. Pausing a conversation will prevent your AI email agent from sending emails and handling replies from your leads.
Pause conversations
You can pause a single conversation directly from the Conversation detail page or multiple conversations from the Conversations page or Campaigns/Conversations subpage using a bulk pause action.
You can only pause conversations that still haven’t ended. Those conversations will be in the “Pending lead response” or Pending AI response” state.
Pause a single conversation
Go to the Conversations detail page.
In the right top corner, select Action > Pause conversation.
After you pause the conversation, a success message appears on the screen, and the “Paused” status will appear next to the original status.
Pause multiple conversations at once
You can do this from two different places: the Conversations page or the Campaigns/Conversations subpage. Go to any of those two pages.
Filter and select the conversations you want to pause.
Then select Actions > Pause.
If any of the selected conversations can’t be paused, then the system will only perform the action on the conversations that can be paused.
Resume paused conversations
You can resume a single conversation directly from that conversation’s details page or multiple conversations from the Conversations page or Campaigns/Conversations subpage using the bulk Resume action.
You can only resume paused conversations.