Record Level Errors – Performance Details

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There are many reasons that an Enrichment, Account Creation or Contact Purchase could fail. These errors are displayed at the record level. Follow this link to view possible Workflow level errors.  

Navigate to the Audit Log for a Workflow that you’ve run. And Click on the “Errors” Tab.  

In this view, you’ll be able to see the Name of the record that had an error, the Record Owner and a description of the Error. You’ll also see the name of the Node that 6sense was processing that resulted in this error. See the table below for a list of the errors you can expect to see.  

Description 

Additional Details 

DUPLICATES_DETECTED:You’re creating a duplicate record.  
We recommend you use an existing record instead.:– 

DUPLICATES_DETECTED(This error occurs when 6sense identifies the record as a new record but Validation Rules/Triggers on your Salesforce identify it as a duplicate record). 

insufficient access rights on object id 

Insufficient Access Rights on Object(This error occurs when there are inadequate permissions  
to access or perform actions on a specific object in Salesforce.  

CANNOT_EXECUTE_FLOW_TRIGGER:We can’t save this record because the  
“Lead After Create/Update” process failed. Give your Salesforce admin these details.  
This error occurred when the flow tried to update records:  
CANNOT_INSERT_UPDATE_ACTIVATE_ENTITY: LeanData.ContinuousCleanLeadUpdateTrigger: 
System.LimitException: Apex CPU time limit exceeded. You can look up ExceptionCode  
values in the SOAP API Developer Guide. Error ID: 56968537-5135 (-706762958) look up  
ExceptionCode values in the SOAP API Developer Guide. Error ID: 
56968537-5135 (-706762958):– 

CANNOT_EXECUTE_FLOW_TRIGGER (This error message is a general indication that there was a problem with a Flow trigger, which is a part of Salesforce’s automation capabilities. Users are advised to retry their actions, but if the problem persists, they should reach out to their Salesforce administrator for further investigation and resolution). 
ERROR: CANNOT_EXECUTE_FLOW_TRIGGER:We can’t save this record because the “Lead After Create/Update” process failed. Give your Salesforce admin these details. This error occurred when the flow tried to update records: CANNOT_INSERT_UPDATE_ACTIVATE_ENTITY: LeanData.ContinuousCleanLeadUpdateTrigger: System.LimitException: Apex CPU time limit exceeded. You can look up ExceptionCode values in the SOAP API Developer Guide. Error ID: 56968537-5135 (-706762958) look up ExceptionCode values in the SOAP API Developer Guide. Error ID: 56968537-5135 (-706762958):– 

Error while doing DB match for account 

Failed while running search query.  
Please verify if the data sync for the requested object is completed or if all  
the fields used in the Mapping Profile are synced. 

Error while running search query on salesforce 

Failed to run search query on Salesforce. 
Please check your Mapping Profile to see if you have any field mapped which cannot be searched. 

Error while running search query on salesforce 
and when we are able to extract the failing field 

Failed to run a search query on Salesforce.  
The field `Description` is not a searchable field. Please map a different field in the Mapping Profile. 

cannot reference converted lead 

Cannot Reference Converted Lead(This error occurs when you attempt to make changes to a lead that has already  
been converted into a different record type, such as a contact or opportunity.  
Once a lead is converted, its information is transformed and certain  
fields become locked to maintain data integrity). 

REQUIRED_FIELD_MISSING:Required fields are missing: [Field name]  

Required fields are missing(This error occurs when attempting to create or update a record in Salesforce,  
but information in the field [Field name] is missing.  
These fields are mandatory and must be filled out to successfully save or update the record). 

REQUIRED_FIELD_MISSING : Required fields are missing: [Field name]; 

Required fields are missing(This error occurs when attempting to create or update a record in Salesforce, but information in the field [Field name] is missing. These fields are mandatory and must be filled out to successfully save or update the record). 

CANNOT_REPARENT_RECORD:owner is inactive, cannot reparent record:– 

We received an error from Salesforce while processing your request. 
ERROR: CANNOT_REPARENT_RECORD:owner is inactive, cannot reparent record:– 

FIELD_INTEGRITY_EXCEPTION:There’s a problem with this state, even though it may  
appear correct. Please select a state from the list of valid states.: 
Home State/Province:OtherState — 

This error occurs when you try to update a Picklist field  
with a value outside of Picklist. 
In this example, the state value was likely not added as a picklist value in SFDC 

FIELD_INTEGRITY_EXCEPTION:There’s a problem with this state, even though  
it may appear correct. Please select a state from the list of valid states.: 
Office State/Province:MailingState — 

FIELD_INTEGRITY_EXCEPTION(This error occurs when you try to update a Picklist field with a value outside of Picklist). 
Error from Salesforce(There’s a problem with this state, even though it may appear correct. Please select a state from the list of valid states.: Office State/Province:MailingState –) 

DUPLICATE_VALUE:Maximum number of duplicate updates in one batch (12 allowed).  
Attempt to update Id more than once in this Api call: 0034T00000G9JQL:– 

We received an error from Salesforce while processing your request. 
ERROR: DUPLICATE_VALUE:Maximum number of duplicate updates in one batch (12 allowed). Attempt to update Id more than once in this Api call: 0034T00000G9JQL:– 

API limit reached For Org Id:1727 System:salesforce Api Type:SOAP  
environment:PRODUCTION: salesforce SOAP API limit used up for org TrendMicro.  
Nothing much to be done from our side. Customer has to either increase  
the limits or we have to wait till the next day for the limits to reset. 

We received an error from Salesforce while processing your request. 
ERROR: API limit reached For Org Id:1727 System:salesforce Api Type:SOAP environment:PRODUCTION: salesforce SOAP API limit used up for org TrendMicro. Nothing much to be done from our side. Customer has to either increase the limits or we have to wait till the next day for the limits to reset. 

DUPLICATES_DETECTED:Use one of these records?:– 

DUPLICATES_DETECTED(This error occurs when 6sense identifies the record as a new record but  
Validation Rules/Triggers on your Salesforce identify it as a duplicate record). 

INVALID_FIELD:Number of fields in header is different from the row. header = 13 row = 14:– 

We received an error from Salesforce while processing your request. 
ERROR: INVALID_FIELD:Number of fields in header is different from the row. header = 13 row = 14:– 

DUPLICATES_DETECTED : You’re creating a duplicate record.  
We recommend you use an existing record instead.; 

DUPLICATES_DETECTED(This error occurs when 6sense identifies the record as a new record but  
Validation Rules/Triggers on your Salesforce identify it as a duplicate record). 

You don’t have the necessary permissions to change the Lead Source Field. [CONT_VR09] 

We received an error from Salesforce while processing your request. 
ERROR: You don’t have the necessary permissions to change the Lead Source Field. [CONT_VR09] 

FIELD_INTEGRITY_EXCEPTION:There’s a problem with this state,  
even though it may appear correct.  
Please select a state from the list of valid states.: Mailing State/Province:MailingState — 

FIELD_INTEGRITY_EXCEPTION(This error occurs when you try to update a Picklist field with a value outside of Picklist). 
Error from Salesforce(There’s a problem with this state, even though it may appear correct. Please select a state from the list of valid states.: Office State/Province:MailingState –) 

CANNOT_EXECUTE_FLOW_TRIGGER:We can’t save this record because  
the “Process Builder: Contact” process failed. Give your Salesforce admin these details.  
This error occurred when the flow tried to update records: INACTIVE_OWNER_OR_USER:  
operation performed with inactive user [0054z000008wDQo] as owner of contact.  
You can look up ExceptionCode values in the SOAP API Developer Guide.  
Error ID: 154197191-74294 (-706762958)ook up ExceptionCode values in  
the SOAP API Developer Guide. Error ID: 154197191-74294 (-706762958):– 

We received an error from Salesforce while processing your request. 
ERROR: CANNOT_EXECUTE_FLOW_TRIGGER:We can’t save this record because the “Process Builder: Contact” process failed. Give your Salesforce admin these details. This error occurred when the flow tried to update records: INACTIVE_OWNER_OR_USER: operation performed with inactive user [0054z000008wDQo] as owner of contact. You can look up ExceptionCode values in the SOAP API Developer Guide. Error ID: 154197191-74294 (-706762958)ook up ExceptionCode values in the SOAP API Developer Guide. Error ID: 154197191-74294 (-706762958):– 

DUPLICATES_DETECTED:You’re creating a duplicate record. Please use the 
existing record instead.:– 

DUPLICATES_DETECTED(This error occurs when 6sense identifies the record as a new record but Validation Rules/Triggers on your Salesforce identify it as a duplicate record). 

FIELD_INTEGRITY_EXCEPTION:There’s a problem with this state, even though it may  
appear correct. Please select a state from the list of valid states.: Home State/Province:OtherState — 

FIELD_INTEGRITY_EXCEPTION(This error occurs when you try to update a Picklist field with a value outside of Picklist). 
Error from Salesforce(There’s a problem with this state, even though it may appear correct. Please select a state from the list of valid states.: Office State/Province:MailingState –) 

You’re creating a duplicate record. We recommend you use an existing record instead. 

DUPLICATES_DETECTED(This error occurs when 6sense identifies the record as a new record but  
Validation Rules/Triggers on your Salesforce identify it as a duplicate record). 

Required fields are missing: [LastName] 

Required fields are missing(This error occurs when attempting to create or update a record in Salesforce,  
but information in the field(LastName) is missing. These fields are mandatory and must be  
filled out to successfully save or update the record). 

FIELD_CUSTOM_VALIDATION_EXCEPTION : You don’t have the necessary permissions  
to change the Lead Source Field. [CONT_VR09]; 

We received an error from Salesforce while processing your request. You don’t have the permissions to change a particular field. Talk to your SFDC admin to change the field level permissions for 6sense.  
  

DUPLICATES_DETECTED : Use one of these records?; 

DUPLICATES_DETECTED(This error occurs when 6sense identifies the record as a new record but  
Validation Rules/Triggers on your Salesforce identify it as a duplicate record). 

FIELD_CUSTOM_VALIDATION_EXCEPTION:You must have an account attached to a contact:– 

We received an error from Salesforce while processing your request. 
ERROR: FIELD_CUSTOM_VALIDATION_EXCEPTION:You must have an account attached to a contact:– 

DUPLICATES_DETECTED:An account with this domain already exists. Please search  
for it using the domain.:– 

We received an error from Salesforce while processing your request. 
ERROR: DUPLICATES_DETECTED:An account with this domain already exists. Please search for it using the domain.:– 

INVALID_FIELD:Failed to deserialize field at col 8. Due to, ‘$5B+’ is not valid for the  
type xsd:double:AnnualRevenue — 

We received an error from Salesforce while processing your request. 
ERROR: INVALID_FIELD:Failed to deserialize field at col 8. Due to, ‘$5B+’ is not valid for the type xsd:double:AnnualRevenue — 

You are creating a duplicate record. We recommend you use an existing record instead. 

DUPLICATES_DETECTED(This error occurs when 6sense identifies the record as a new record but 
Validation Rules/Triggers on your Salesforce identify it as a duplicate record). 

You’re creating a duplicate account. We recommend you use an existing record instead. 

DUPLICATES_DETECTED(This error occurs when 6sense identifies the record as a new record but  
Validation Rules/Triggers on your Salesforce identify it as a duplicate record). 

Use one of these records? 

DUPLICATES_DETECTED(This error occurs when 6sense identifies the record as a new record but  
Validation Rules/Triggers on your Salesforce identify it as a duplicate record). 

REQUIRED_FIELD_MISSING:Required fields are missing: [Name]:Name — 

Required fields are missing(This error occurs when attempting to create or update a record in Salesforce, but information in the field(Name) is missing. These fields are mandatory and must be filled out to successfully save or update the record). 

DUPLICATES_DETECTED:You’re creating a duplicate account. We recommend you  
use an existing record instead.:– 

DUPLICATES_DETECTED(This error occurs when 6sense identifies the record as a new record but Validation Rules/Triggers on your Salesforce identify it as a duplicate record). 

DUPLICATES_DETECTED : An account with a similar name already exists.  
Please check for duplicates.; 

We received an error from Salesforce while processing your request. 
ERROR: DUPLICATES_DETECTED : An account with a similar name already exists. Please check for duplicates.; 

CompanyId should be a numeric value 

We received an error from Salesforce while processing your request. The expected type does not match the type 6sense is trying to Enrich. Make sure you’re using the correct field in your mapping profile.   
ie. ERROR: CompanyId should be a numeric value 

FIELD_CUSTOM_VALIDATION_EXCEPTION:CompanyId should be a numeric  
value:LID__LinkedIn_Company_Id__c — 

We received an error from Salesforce while processing your request. 
ERROR: FIELD_CUSTOM_VALIDATION_EXCEPTION:CompanyId should be a numeric value:LID__LinkedIn_Company_Id__c —