Salesforce Outbound Sync with 6sense SFDC App FAQ

  • Published on Jul 25, 2025
  • 4 minute(s) read
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  • Q: Once the app is installed, can we uninstall it and reinstall it with a different user?

  • A: we can, but the CDO data might be lost. The fields they previously created on the main objects will still be there.

  • Q: If the scores are only available once per day, why we are seeing multiple sync processes running in one day?

  • A: There can be multiple reasons for this:

    • The sync encountered an error and stopped and the process is re-trying it again within the same day.

  • Q: If the scores are only available once per day, why we are seeing multiple update processes running in one day?

  • A: Similarly to the sync process, if the update process encountered an error, it will also retry within the same day. Additionally, whenever the sync process runs, the update process will always run after it.

  • Q: Why sometimes the total expected count does not equal to total successful + error count + ignored

  • A:This is because an error occurred, the process was unable to finish the load.

  • Q: Can customer install the app in multiple environment? If so, what do they need to be aware of?

  • A:Yes, they will be sharing the same API key and cannot sync the scores to multiple environments at the same time.

  • Q: What do the customers need to do to allow us to sync back the logs to us so we can better troubleshoot their issues?

  • A:They will need to provide the integration user, the user entered in the ABM integration page, the “6sense Batch Job User Permission Set”.

  • Q: Additional details on permissions:

    1. Kyle/Emilie/Elicia: granted “6sense Operations Permission Set”

    2. everyone else (eg. Shannon): does not have any type of 6sense permission set

      What will Kyle see on the lead / contact / account layouts?

      • Will he see the iframes w/ all its data?

      • Will he see all the related lists w/ all its data?

      What will Shannon see on the lead / contact / account layouts?

      • Will she see the iframe area, but no data inside it?

      • Will she see the related lists area but no data inside it?

  • A:

    • Yes, Kyle will be able to see the iframes with all its data as well as related lists with all its data

    • Unless Shannon has sfdc admin privileges, Shannon will be able to see the iframe and related lists area but no data inside of it, she will get the error below:

  • Q: Why do the customer seeing the error below: 

    Error on `sync lead product score`:
```Could not upsert Lead Product Score record. ((Database.Error[getFields=();getMessage=sixsense.SixSenseLeadScore: execution of BeforeUpdate

caused by: sixsense.SecUtil.FLSException: "Read" permission to field "PScontactGrade__c" on object "Lead" is not allowed for the current user.
(sixsense)
;getStatusCode=CANNOT_INSERT_UPDATE_ACTIVATE_ENTITY;]))```

  • A: This error was caused by 6sense triggers and it is complaining could not access to those fields. The customer needs to change all the 6sense fields on standard objects to be visible and editable by the user who is triggering the scheduled sync.

  • Q: We are seeing issues with the syncs since we turned on the hourly sync and hitting our SFDC limits on leads and contacts. What is going on?

  • A: When syncing the scores back using 6sense sfdc app, we do not use your API limits. So I suspect that your API limit issue is caused by something else. Could you share the report that shows it’s the 6sense integration user that causing the issues. Also if the issues are on the update process only, this might due to an API limit set on the # of times leads/contacts can be updated per day on their end.

  • Q: If the customer created the fields on the main objects after they did the initial sync, will the app update the main objects from the beginning of the sync without having to click on the resync on the objects?

  • A: If they have app version 2.19 or higher, then they do not need to manually do the full update sync.

  • Q: How a customer check which version of 6sense SFDC app is installed

  • A:

    • Login to their sfdc instance

    • Click on setup

    • In the Quick Search box searches for Install Package to go to the Install Package screen like below:

    • The version number is in the Version Number column.

  • Q: Can we control the Batch chunk size on our end for the 6sense sync to SFDC, the default is 200, can this be updated to 50

  • A: We can control the batch size for the syncing scores from 6sense, but not for updating to standard object. To update the batch size for the syncing scores from 6sense, you need to go to admin UI ? Batch Settings ? update the Records per API Page.

  • Q: What could be the reason for this error below:

  • A: That most likely due to some record merge activities on this instance

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