After a contact is enrolled from HubSpot to an AI email (AIE) campaign, AIE sends data back to HubSpot, including:
Campaign name (sixsense_ce_campaign_name)
Campaign status (sixsense_ce_campaign_status)
Campaign creator (sixsense_ce_campaign_creator)
Campaign URL (sixsense_ce_campaign_url)
Contact email conversations and status (sixsense_ce_status)
Contact last synced date (sixsense_ce_last_synced_at)
Do Not Contact
These custom sixsense_ce properties are automatically created in HubSpot upon connection.
Sync contact emails, conversation status, and campaign attributes to HubSpot
AIE sends the conversation status to each contact in HubSpot. Whenever the conversation status is updated after an exchange between the AI email agent and the contact, AIE updates the status in HubSpot.
Here’s a list of possible statuses and their descriptions:
Status | Description |
|---|---|
Bounced | The lead’s email is not valid |
Canceled | The conversation with the lead was canceled |
Enrollment Error | Contact cannot be enrolled into a campaign due to current engagements, DNC list, etc. |
Import Error | Contact cannot be imported due to incomplete or invalid data |
In Progress | The conversation is active with the lead |
Need Human Review | The conversation with the lead has gone into human review and requires action |
Not Interested | The lead is not interested after engaging with the bot |
Qualified | The bot has qualified the lead |
Stopped Responding | The lead responded at least once to the bot, but did not reply to the remaining bot emails |
Unresponsive | The lead did not respond to the bot’s emails |
Unsynced | The lead has not been imported into AI Email from your CRM |
To view the contact’s page, select Actions > View all properties.
The conversation status and campaign attributes are under 6sense Contact Properties.
Customize displayed contact properties
You can customize the contact properties so that the sixsense_ce_status property is displayed on the Contact page side panel.
Click on Actions dropdown and select Customize Properties.
Select Add properties.
Search and select sixsense_ce_status. Click on Save.
Your contact’s sixsense_ce_status property should now be displayed on the Contact page side panel.
Email syncs
When emails are exchanged (sent or received) between the AI email agent and a contact, they are all synced to HubSpot so that your sales reps can review the context of a conversation quickly and easily.
Access emails at Contact page > Emails.
